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Privacy Policy

This Privacy Policy explains how The Loft Gym (“TLG@B Pte Ltd”) collects, uses, processes, stores, discloses and protects your personal information when you use our website (www.loftgym.com), services or social media applications.

By providing your personal data to The Loft Gym, whether such personal data was provided via our website, over the phone, at The Loft Gym’s premises or through a social media application, or otherwise, you agree to the collection, use and disclosure of that data in accordance with this Privacy Policy. If you do not consent to such collection, use or disclosure of your personal data, we may not be able to provide you with certain products or services.

This Privacy Policy may be updated or modified by The Loft Gym at any time without prior notice. You are therefore encouraged to periodically visit this page to review the most current Privacy Policy to stay informed of any changes. We encourage you to get in touch with us about our information practices and the ways you can help protect your privacy.

Collection of Information and Use of Personal Data

We collect and store data that you provide to us about yourself when you fill out our contact form, subscribe to our email list, sign up for membership or provide us with feedback. The types of data we may collect include:

  • data needed in your membership application – e.g. your contact details and credit card information;
  • data from your use of The Loft Gym – e.g. the frequency of your visits, time accessed and classes attended;
  • data from your use of our website or social media applications – e.g. email address used to book your free trial or to send in enquiries;
  • data relating to your health – e.g. the nature of an existing medical condition that pertains to your use of the gym.

Our sole purpose of collecting this information is to better understand how you use our site and in the delivery of our services. This may include:

  • Providing, maintaining, customising and improving our services;
  • Providing and delivering the services you request, processing transactions and sending you related information that are of interest to you;
  • Internal accounting and administration, including sharing information with related bodies for reporting and audit purposes;
  • Identification, access and security purposes;
  • Responding to your comments, questions and requests and providing customer service;
  • Responding to police or regulatory enquiries or investigations;
  • Monitoring and analysing trends, usage and activities to improve our website and services; and
  • Developing a better understanding of our customers’ needs.

As we may also use third-party tools, such as Google Analytics, to better understand our site visitors, we may have social media widgets that collect information on your use of the site.

Transmission of Personal Data to Third Parties

We are committed to taking reasonable steps to protect your data against unauthorised disclosure. We will not sell, distribute or lease your personal information to third parties unless we have your explicit permission or are required by law to do so.

Your personal data is intended for use by The Loft Gym and it may be disclosed in the following instances:

  • to a prospective seller or buyer of our business or assets;
  • to our contractors, suppliers and/or professional advisors, which may include accountants, auditors and lawyers;
  • to any financial institutions, charge or credit card issuing companies, credit information or reference bureaus, or collection agencies, necessary to establish and support the payment of any services being requested; and
  • to any Government and regulatory authorities and law enforcement agencies and other organisations, as required or authorised by law.

These external organisations are not authorised by us to use your personal data for anything other than the purpose(s) for which we supplied that data.

Storage of Personal Information

All personal information collected is stored and processed in Singapore, and we protect it by maintaining electronic and procedural safeguards that are in compliance with applicable laws and regulations. In addition, all data is encrypted and only retrievable by the intended parties. Your information may be processed and stored on the servers of third-party providers hired to provide the hosting, and our agreements with such parties require that they not use, disclose or share the information.

Cookies

We may contract third-party service providers to assist us in better understanding our site visitors through the use of cookies. Cookies are small files that a site or its service provider transfer to your hard drive through your browser that enables the sites or systems to recognise your browser and capture and retain certain information. These cookies are encoded only so we can compile and interpret data about site traffic and interaction so that we can offer better experiences and content on our site. Users are free to decline the cookies if the browser permits but doing so may interfere with the use of the website. If you have any questions regarding our Privacy Policy, please contact us.